<b>Overview</b><br><p><strong>Company: </strong>(You know one lah… the one with the Windows. Not the kopitiam window, hor. The computer one. Founded by that Bill Gates rich uncle who make more money than Toto jackpot every week.)<br><strong>Location: </strong>Singapore, can? Don’t worry, office got MRT nearby.</p><p> </p><p>Aiyo, we looking for one Auntie-Level Retail Evangelist Specialist to teach all these blur blur customers how to use our software and devices properly. We need someone steady-pom-pi-pi to become our Chief Kiasu Customer Training Auntie (No Blur, No Excuse, Can or Not Edition). You know lah, some auntie still double-click everything until PC hang, some uncle keep asking “Why no Start button anymore?” Must patiently show them, but also must not lose temper hor. You must train blur customers until they can Excel faster than their Ah Boy in poly, and PowerPoint until even National Day Rally also lose to your slides. Must got patience one. Be like Thoughtful Bunch transit friends — always give seat to the confused one, lah.</p><ul><li data-end="938" data-start="871"><p data-end="938" data-start="873">Be like <em data-end="898" data-start="881">Stand-Up Stacey</em> (stand up to clueless customers lah),</p></li><li data-end="1017" data-start="939"><p data-end="1017" data-start="941"><em data-end="957" data-start="941">Move-In Martin</em> (move inside training room, don’t hog the back door hor),</p></li><li data-end="1105" data-start="1018"><p data-end="1105" data-start="1020">And <em data-end="1041" data-start="1024">Give-Way Gloria</em> (give way to aunty who think mouse is still got ball inside).</p></li></ul><p> </p><h3 data-end="2135" data-start="2121">Benefits</h3><ul data-end="2585" data-start="2136"><li data-end="2219" data-start="2136"><p data-end="2219" data-start="2138">Got free kopi-O, Milo dinosaur, and sometimes leftover curry puff from meeting.</p></li><li data-end="2319" data-start="2220"><p data-end="2319" data-start="2222">Staff discount on Microsoft products — wah, finally can buy legal software, not pasar malam CD.</p></li><li data-end="2459" data-start="2320"><p data-end="2459" data-start="2322">Company training trip to Redmond — wah seh, go US leh. Don’t worry, they got MRT also (just underground one, not above ground like us).</p></li><li data-end="2585" data-start="2460"><p data-end="2585" data-start="2462">KPI measured not by number of TPS reports, but number of aunties and uncles who stop asking “Why my computer so slow ah?”</p></li></ul><h3 data-end="2252" data-start="2241"> </h3><h3 data-end="2252" data-start="2241">Perks</h3><ul data-end="2560" data-start="2253"><li data-end="2316" data-start="2253"><p data-end="2316" data-start="2255">Free kopi and teh in pantry, sometimes got curry puff also.</p></li><li data-end="2403" data-start="2317"><p data-end="2403" data-start="2319">Discount on company products (yes, you finally can buy that mouse without crying).</p></li><li data-end="2479" data-start="2404"><p data-end="2479" data-start="2406">Every time you teach someone Excel shortcut, you gain +10 karma points.</p></li><li data-end="2560" data-start="2480"><p data-end="2560" data-start="2482">Can put “Worked at Bill Gates’ company” on LinkedIn, wah very atas sounding.</p></li></ul><br><br><b>Responsibilities</b><br><ul><li data-end="1070" data-start="966"><p data-end="1070" data-start="968">Train customers until they become more power user than their IT nephew, can boast at reunion dinner.</p></li><li data-end="1174" data-start="1071"><p data-end="1174" data-start="1073">Conduct workshops, from “How to On-Off Properly” to “PowerPoint: Not Just for Bullet Points, Okay.”</p></li><li data-end="1345" data-start="1175"><p data-end="1345" data-start="1177">Channel your inner SMRT <em data-end="1219" data-start="1201">Thoughtful Bunch</em>: be like Stand-Up Stacey, Move-In Martin, and Give-Way Gloria — but here you become <em data-end="1325" data-start="1304">Click-Right Collier</em> and <em data-end="1342" data-start="1330">Reboot Raj</em>.</p></li><li data-end="1504" data-start="1346"><p data-end="1504" data-start="1348">Smile until customer also cannot tahan — but ah, if they ask you to fix printer, you just say “Sorry hor, printer is national problem, not Microsoft one.”</p></li><li data-end="1620" data-start="1505"><p data-end="1620" data-start="1507">Translate corporate-speak into Singlish wisdom, e.g. “Cloud solutions” = “Everything now float in the sky lah.”</p></li><li data-end="1240" data-start="1135"><p data-end="1240" data-start="1137">Teach customers how not to “accidentally” format whole hard drive just by clicking Control-Something.</p></li><li data-end="1327" data-start="1241"><p data-end="1327" data-start="1243">Conduct workshops in shopping malls, schools, kopitiams — anywhere got free Wi-Fi.</p></li><li data-end="1439" data-start="1328"><p data-end="1439" data-start="1330">Explain cloud computing in Singlish: “Everything store in the sky lah, but don’t worry, no kena bird shit.”</p></li><li data-end="1579" data-start="1440"><p data-end="1579" data-start="1442">Be evangelist, but not the jalan-jalan with bell kind — more like “convince customer why OneDrive better than thumbdrive from Sim Lim.”</p></li><li data-end="1710" data-start="1580"><p data-end="1710" data-start="1582">Translate IT jargon into auntie proverb: “Cannot save on desktop, lah. Later desktop become Pasar Malam stall, confirm messy.”</p></li></ul><br><br><b>Qualifications</b><br><ul data-end="2234" data-start="1646"><li data-end="1769" data-start="1646"><p data-end="1769" data-start="1648">At least Diploma or Degree in Computer Science, Education, or ability to tahan customer questions without rolling eyes.</p></li><li data-end="1885" data-start="1770"><p data-end="1885" data-start="1772">Strong presentation skill: can talk to 3 people or 300 people, still same volume, like Pasar Malam loudspeaker.</p></li><li data-end="1983" data-start="1886"><p data-end="1983" data-start="1888">Must know Microsoft 365 inside-out — Excel pivot table also must love, if not, how you teach?</p></li><li data-end="2128" data-start="1984"><p data-end="2128" data-start="1986">Bonus if you can scold like auntie but in caring way. Example: “Aiyo uncle, why you save everything on desktop, later computer explode how?”</p></li><li data-end="2234" data-start="2129"><p data-end="2234" data-start="2131">Fluent in English, Singlish, and can sprinkle a bit of Mandarin, Malay, Tamil to charm customers lah.</p></li><li data-end="1819" data-start="1736"><p data-end="1819" data-start="1738">Diploma, Degree, or at least know how to restart router before calling Singtel.</p></li><li data-end="1912" data-start="1820"><p data-end="1912" data-start="1822">Must tahan at least 500 customers asking same question: “Why Excel got #DIV/0 error ah?”</p></li><li data-end="1960" data-start="1913"><p data-end="1960" data-start="1915">Charisma until can MC at void deck wedding.</p></li><li data-end="2025" data-start="1961"><p data-end="2025" data-start="1963">Fluent in Microsoft Office, Singlish, and gossip small talk.</p></li><li data-end="2114" data-start="2026"><p data-end="2114" data-start="2028">Bonus if you can balance laptop, bubble tea, and plastic bag of cai png all at once.</p></li></ul> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><hr><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accomodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://stage.careers.microsoft.com/v2/global/en/accessibility.html"><b><u>requesting accommodations.</u></b></a></p>