<b>Overview</b><br><div>As a Customer Success Manager focused on the Education Kindergarten to Year 12, you will have the opportunity to design and drive leading-edge technology initiatives in partnership education institutions. Your work will support your customers’ desired learning and operational outcomes while achieving Microsoft’s strategic objectives in the education space.</div><div> </div><div>Paired with an Account Executive, and leveraging your large, multi-functional virtual team across the Microsoft product portfolio and partner ecosystem, you will build and grow your network of education technology executives. You will bring industry-relevant solutions to help schools and education departments adopt and embrace AI technologies. With a proven history of innovating technical solutions to achieve customer outcomes and account growth, this role enables you to combine your technology and education sector knowledge to accelerate your customers’ AI vision and become their trusted technology advisor.</div><div> </div><div>Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</div><br><br><b>Responsibilities</b><br><ul><li><strong>Education AI and Security Strategy Leadership</strong>– Document and articulate the customer’s educational goals, technology landscape, and AI and Security strategy, aligned to student outcomes and institutional priorities.</li><li><strong>Technology-Relevant Trusted Seller</strong>– Drive Microsoft business growth in the education sector, including partner co-sell motions and governance around cloud consumption and intent to use.</li><li><strong>Technology Leadership Across Solution Areas</strong>– Lead AI (including data and migration) and Security conversations across education stakeholders, showcasing how they align to school and department priorities.</li><li><strong>Education Industry Knowledge</strong>– Apply expertise in education systems, technology platforms, and policy to build AI strategies aligned to learning outcomes. Challenge assumptions with constructive dialogue about pedagogy, digital equity, and innovation.</li><li><strong>Apply deep or broad expertise</strong> to inform the development of the right Education Sales Kits and identify relevant education partners.</li><li><strong>Understand education-specific market trends</strong>, including digital inclusion, student safety, and hybrid learning, and how these influence opportunities and barriers to growth.</li></ul><br><br><b>Qualifications</b><br><p><strong>Required/Qualifications</strong></p><ul><li>Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND technical consulting, technical consultative selling, business consulting, practice building, or related technical/sales experience<ul><li>OR equivalent experience</li></ul></li><li>Demonstrable experience with Sales customer livecycles</li></ul><p><strong>Preferred Qualifications </strong></p><ul><li>Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND extensive technical consulting, technical consultative selling, business consulting, practice building, or related technical/sales experience<ul><li>OR equivalent experience.</li></ul></li><li><span data-teams="true">Knowledge of the Education industry and associated trends, business models, and partner ecosystems </span>or working with public sector customers</li><li>Experience in digital transformation, or using technology to drive customer outcomes in learning environments.</li></ul><p> </p> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><hr><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accomodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://stage.careers.microsoft.com/v2/global/en/accessibility.html"><b><u>requesting accommodations.</u></b></a></p>